FAQs

REGISTRATION

Q: How to create an account?
A: Click here to register an account.
Or you may fill in the account password to create an account when you are checking out.

Q: Why should I become a registered user?
A: If you are a registered user, you are not required to re-enter your shipping or billing addresses every time you purchase via our website. Other than that, you can check your order status via logging in to your account.

Q: I forgot my password, what should I do?
A: What you need to do is click Lost your Password on the login page and enter your email or username to reset your password.

 

ORDER

Q: How to place my order?
A: Order can only be placed via our website.

If you encounter any issue when you are placing an order, feel free to approach our Customer Service Representative via WhatsApp at DissyCo Customer Service or click on the WhatsApp button below to reach Customer Service.

Please be advised that our Customer Service is only available from Monday to Friday [Excluding weekends & Malaysia public holidays] from 10am – 7pm, UTC +8.

Q: How do I know what size I suit the most?
A: Kindly push the size chart button which is attached to every item.

Q: How to check my order status?
A: Kindly login to your account and check the order status.

If the order status shows “Processing” simply means that we successfully received your order and it is pending to be shipped.

Once your order is shipped, your order status will change to “Completed”, tracking number will be sent to your registered contact number and email by courier service partnered platform Easy Parcel.

SHIPPING

Q: What are the shipping costs?
A: You may refer to our Shipping Page

Q: Which country do you ship to?
A: We ship worldwide, Only Singapore, Taiwan and Hong Kong customers can place your order via websites. Please enquiry Customer Service for more international shipping fees and international taxes & duties charged.

**Shipping address must be in English for Malaysia custom purposes.
**Kindly attach the shipping address of the main language of your country in the customer note column for shipping purposes.

Q: How to track my parcel?
A: Once your order is shipped, we will send a tracking number to your registered contact number and email via the Easy Parcel Courier Service Platform. You will be able to track your order at the Easy

Parcel website or the specific courier service website.If the tracking number shows “tracking number invalid” or “tracking number not found”, most likely the parcel status is not updated by the courier service side yet.

You can check again the next day. If you did not receive any notification email or SMS, you can contact us through WhatsApp.

PAYMENT

What kinds of payment methods do you provide?
For Malaysia Customer,

• Online Banking
• E-wallets [Touch N Go, BoostPay, GrabPay]
• Credit/Debit Card

For Singapore Customer,

• CreditCard Only

For International Customer,
Please contact Customer Service for more details and information

Q: Are there currency rates?
A: Yes, Singapore customers will be charged in Singapore Dollars (SGD) and international customers will be calculated in Malaysia Ringgit [MYR].

Thus, if your credit card or other payment methods are in different currencies, your order total will be based on the daily currency rate of the transaction date.

RETURN & EXCHANGE

Q: Can I exchange sizes or designs if I don’t like them?
A: You cannot exchange sizes based on the reason above.

Q: If I receive the wrong sizes or designs, can I change it?
A: Yes, you have to screenshot order details and send received item pictures to the Customer Service representative.

Q: Can I exchange my item for a new size?
A: Yes but based on stock availability. Stock availability is not based on website stocks count, you have to enquiry Customer Service Representative for stock availability.

Please note that our end will not compensate for your shipping fees, you have to pay for the new shipping fee for the exchanges.

REFUND POLICY

We do not accept refunds or exchanges unless the item you purchased is defective. If you receive a defective item, please contact our Customer Service Representative via DissyCo Customer Service or click on the WhatsApp button below to reach Customer Service with details of the product and the defect.